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Letting Agents Advised on Pet Policies Following Renters’ Rights Act

Propertymark has issued guidance to letting agents on managing pet requests from tenants, recommending a case-by-case approach and the use of 'pet CVs'. This follows the Renters’ Rights Act, which grants private renters the right to request a pet.

  • Propertymark recommends a case-by-case approach for letting agents considering tenant pet requests.
  • The Renters’ Rights Act gives private renters the right to request a pet, with landlords unable to refuse unreasonably.
  • Tenants may provide a 'pet CV' detailing the animal's age, breed, behaviour, training, vaccinations, and references.

An industry body, Propertymark, has published guidance for letting agents regarding tenants renting with pets. The guidance suggests that agents adopt a case-by-case approach when considering pet requests and recommends that tenants provide a 'pet CV'.

This advice comes after the Renters’ Rights Act established that private renters have the right to request a pet, and landlords and letting agents cannot unreasonably deny these requests. Propertymark also noted that landlords reported an average of £300 in pet-related damage per tenancy, compared to £775 in non-pet-related damage for landlords without pet owners.

Propertymark suggests checking property space, lease limitations, and arrangements in houses of multiple occupation. They also recommend regular inspections once a pet has been approved and the use of clear written terms to outline responsibilities, including avoiding nuisance to neighbours and tenant liability for damage. While landlords can require a property to be returned to its original standard of cleanliness, they cannot demand payment for professional cleaning or flea treatment.

What this means for you: If you are a private renter, you now have the right to request a pet, and landlords cannot unreasonably refuse. You may be asked to provide a 'pet CV' for your animal.

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