Microsoft investigated over Microsoft 365 subscription changes

UKPulse News Desk

The Competition and Markets Authority (CMA) has launched an investigation into Microsoft over concerns that customers may not have been given clear information about subscription options when changes were made to Microsoft 365 Personal and Family plans.

• The CMA is investigating whether Microsoft's communications with customers before renewal were misleading.
• The investigation will examine whether customers were given key information about the plans and the difference in cost to understand the options available to them before making a decision.
• The CMA has reached no conclusions about whether Microsoft has broken the law.

Why this matters: The CMA is strongly supportive of AI adoption and the benefits this could bring to real people's lives across the UK but has emphasised that no-one should be treated unfairly.

What this means for you: If you are a customer of Microsoft 365, you may want to review your subscription options and ensure you understand the cost and features of your plan.